1.Q: When will I get my order at hand after placed? Should I waiting for a long time?
A: We will arrange fast shipping for customer, generally in 3 days if the items are in stock, otherwise, we will send you mail notification regarding the lacked items, and you should wait for patiently, normally the estimated time of arrival is 7-14 days after the date of shipment.
2. Q: Is My Payment to www.newtimberland2016.com Secure?
A: All Payment will be done online through the 100% secured. www.newtimberland2016.com will never get your credit card number and you never have to worry about your credit card info gets stolen or sold to other party online because we use the third party payment secure servers, we use money transfers also.
3. Q: I received my tracking number, but cannot find records on the carrier website?
A: We have the tracking number once shipment released, and then we send tracking number to you, after you get tracking number, you can track shipment on carrier's website, if you cannot see records on the site right away, please try to see records later, because sometimes the carrier input the shipping information slowly, however, we gurantee that the shipment been on the way when you got tracking number from us.
4.Q: How can I get right sizes?
A: You should choose the right shoes or clothes size when you purchase and we will shipping the right size base on your order information.
5. Q: How are shoes packaged?
A: Purchases are shipped directly from one of our independent distributors, and are all packaged in its original packing. Be aware that shoe boxes sometimes become damaged due to poor handling by shipping agents.
6. Q: I made a mistake with my order and it's status says Shipped, what should I do?
A: At this point the shoes have already left and we can not make changes to the order. Please wait untill you receive your shoes, then Email Us for a Return Request.
7. Q: Why are so many products out of stock?
A: The reason we list a lot of our out of stock products is for informational purposes. Most items that are not in stock, will not be available again. We continue to list these out of stock products on our website to offer information and entertainment purposes only.
8. Q: The size/color I want is currently out of stock. Can you notify me when the item is available?
A: On the product details view of most items, there is a Get shoes alert link (this function is comming soon) that enables you to receive an email from us when a specific size/color is restocked. If this feature is not listed on the product details view of the item you would like to purchase, please feel free to contact us. Customer Service by email for further assistance.
9. Q: How can I check the status of my order?
A: You can contact us for details, also you can track your goods number online on www.17track.net.